Manage access and permissions for the Assistant Apps. These grant codes for computer stations. You can set up one code per computer, or one code for a bank of computers. One computer can be given access to multiple apps.
Click the Assistant Tab.
Click Create at the top of the page.
Specify the following parameters:
a. Status: Toggle the desired status.
-Disabled: Select to make the created assistant NOT active.
-Enable: Select to make the created assistant active.
b. Type: Select the type of Assistant account you want to create.
-Account (NOT AVAILABLE - currently in development) - Select to tie the created assistant to the email account of a particular badge holder (e.g. only the specific badge holder can use it).
->Email (Account Type ONLY): Enter the email address of the person whose account you want to grant permission to access the created assistant.
->First name (Account Type ONLY): Enter the First Name of the person whose email has to tie with the created assistant.
->Last name (Account Type ONLY): Enter the Last Name of the person whose email has to tie with the created assistant.
-Code (AVAILABLE): Select to tie the created assistant to a code (e.g. anyone with the code can use it at any computer).
->Name (Code Type ONLY): Enter the name of the code (e.g. Library Checkout).
c. Scope: Select the assistants that will be associated with the account or code. One Code or Account can be attached to multiple assistants.
-Badge Checking
-Badge Printing
-Event Tickets
-Library Checkout
-Report Game Issue
Click Save.
Repeat this process for each additional Assistant you want to create.
There are currently five Assistant Apps to choose from Badge check-in, Badge Printing, Event Tickets, Library Checkout, and Report Game Issues. Each process is describe in more detail below.
To access Assistant App:
The Assistant page will display the assistant apps that are associated with each specific code entered. They may consist of the following items:
Use the badge check-in assistant to check in attendees when they pick up their badges and/or merchandise at registration.
utilizing_badge_checkin_assistant.mp4
Use this assistant to create a badge and print badges.
utilizing_badge_printing_assistant.mp4
Badge Creation: Create a single badge before printing (NOT AVAILABLE - in development) (useful for walkup cash or Square-type badge sales, or comping a badge at registration (Cardboard Event fees still apply).
Scanning badges for ticketed events that require scanned badges for entrance into the event. We recommend using a QR code scanner for ease of use, but any device with a camera will do.
This pulls up the Ticket Event’s page.
When scanning you will see the following possible statuses for the badge holder.
-Valid Unused Ticket: Green + Tick: This attendee has a ticket for the event.
-Valid Unused Ticket for Another Event: Yellow + Exclamation - This attendee has an unused ticket of this type for another event that is use here instead. They will remove from the other event (This is only for ticket types where “Any Applicable” is set for scope).
-Valid Unused Ticket with No Event: Yellow + Exclamation - (in development). This attendee has an unused ticket of this type that can be used here (This isn’t applicable yet, but will be when, for example, you comp tickets or they buy a bundle of tickets)
-No Ticket but Not Reached Limit: Yellow + X - This attendee does not have a ticket. You can still admit at your discretion (This is for walk-ups who never got a ticket through the scheduler but there is still space to accommodate them, the system will auto-generate a valid ticket if they are admitted.
-No Ticket and Reached Limit: Red + X - This attendee does not have a ticket and has already used up their limit for this type of ticket (for this the admit button will be hidden).
Checking In/Out Games.
Manually/Built-In Camera - Follow these steps.
a. Either search for the game by name or reference number and select in the box to pull up the game's page, OR Select the Camera Icon on the top right corner of the screen.
b. If using the Camera Icon, then Scan the QR Code on the back of the box using the built-in camera or enter the game number of the label manually. This pulls up the game page.
c. Again, use the built-in camera to scan the badge of the attendee checking out the game, or enter their badge number manually.
d. Repeat for any other players that would like to be added to the game (e.g. for tracking purposes on My Plays).
e. Custom Verification Setting (e.g. Game Weight): This is a custom field that will only be visible to input data if setup and enabled in Checkout-->Settings-->Verification.
f. Log As An Anonymous Play - Check if you do not want the game tracked on My Plays on the attendee side of the software.
g. Ignore Checkout Limit - Select to override the checkout limit. This should occur by the library checkout volunteer. This is useful when checking out an expansion to the base game, or in other special circumstances.
h. Select the back button to return to the main checkout screen.
i. The game should now show on the list as being check out.
Via QR Code Scanning - Follow these steps.
a. Scan the QR Code Label on the back of the game box.
b. Scan the QR code on the attendee badge to check out the game.
c. Scan the QR code on any additional player badges.
d. Repeat the rest of the steps as described above for manually checking out a game.
Manually/Built-In Camera - Follow these steps.
a. Find and click the title of the game you want to check-in
b. This brings you to the game page.
c. Custom Verification Setting (e.g. Game Weight): This is a custom field that will only be visible to view data the data inputed when checking out the game if setup and enabled in Checkout-->Settings-->Verification. This data is reset after completing the checkin game process and repeated with each subsequent checkout.
d. Report An Issue With The Game - Enter any initial pending information that related to an attendee reporting an issue with a game. See Report An Issue With The Game Assistant below for more details.
e. Click the Check-In button to check the game back.
f. Click Close to return to the main checkout screen.
g. The game should no longer be showing since it is check back in.
Via QR Code Scanning - Follow these steps.
a. Scan the QR Code on the back of the game.
b. This brings you to the game page.
c. Report An Issue With The Game - Enter the initial pending information related to attendee reporting an issue. See Report An Issue With The Game Assistant below for more details.ckout screen.
d. Click Close to return to the main checkout screen.
e. The game should no longer be showing since it is check back in.
Report and manage issues reported about games.
a. When an attendee returns a game to the library and reports a problem with the game, a library Check-In Assistant will have the option of reporting the game issue when it is checked back in (see above). This flags the game and allows you to later resolve the problem on the backend and return the game to circulation.
b. In addition to reporting issues with games, the Report A Game Issue Assistant gains access to also manage existing issues with games already reported.